FAQs
Shipping
How long does shipping take?
Our shipping times vary based on the shipping method selected and your location. Generally, orders are processed within 2-3 business days from the date of purchase. The estimated delivery time depends on whether you choose economy or standard shipping, as well as the destination.
During peak seasons or promotional periods, processing times may be extended. We recommend checking the estimated delivery time at checkout for more precise information on your specific order.
If you have any concerns about the shipping status of your order, feel free to contact our customer service at contact@recitestore.com. We appreciate your understanding and thank you for choosing Recite Store for your candle needs!
Where is my order?
I understand your concern about your order. To track your package, please refer to the shipping confirmation email you received, which contains a tracking number. You can use this tracking number on the designated carrier's website to check the real-time status of your shipment.
If you're unable to locate the tracking information or have any other questions regarding your order's shipping status, please don't hesitate to reach out to our customer service at contact@recitestore.com. We're here to assist you and ensure you have the information you need. Thank you for your patience and for choosing Recite Store for your candle needs!
My package didn't arrive or was lost/stolen!
I'm sorry to hear your package hasn't arrived. Here are a few steps to take:
- Check Tracking:
Verify the delivery status using the tracking number in your shipping confirmation email. - Contact Carrier:
Reach out to the carrier for more details and assistance. - Ask Neighbors:
Check with neighbors or others at your address in case they received the package. - Contact Us:
If the issue persists, contact our customer service at contact@recitestore.com for further assistance.
We're here to help and appreciate your patience.
Does Recite ship internationally?
As of the last update in January 2024, Recite Store currently does not offer international shipping. We only ship to addresses within the United States. If there are any changes to our shipping policy or if international shipping becomes available in the future, we will update our customers accordingly.
Thank you for your understanding and for considering Recite Store for your candle needs.
My order qualified for free shipping but the cart still has a shipping cost.
I apologize for any confusion regarding the shipping cost in your order. Please ensure that you've selected the correct shipping option during the checkout process, as free shipping should be applied if your order qualifies.
If the issue persists, kindly double-check the terms and conditions for free shipping eligibility, such as minimum order requirements or specific product categories. If your order meets the criteria and you are still experiencing difficulties, please contact our customer service at contact@recitestore.com. We'll promptly assist you in resolving the issue and ensuring you receive the correct shipping benefits. Thank you for bringing this to our attention, and we appreciate your patience.
I accidentally entered the wrong shipping address. Can I change it?
Unfortunately, we cannot change the shipping address for orders once they are placed due to the automated nature of our fulfillment process, and alterations are not possible on our end.
If your package was shipped via FedEx or UPS, you may consider requesting a redirect, though this could involve an additional fee. It's important to note that Recite Store is not responsible for mis-delivered packages if an incorrect shipping address was provided during the order placement.
To facilitate a shipping address change after an order has been placed, we recommend reaching out directly to FedEx or USPS, the designated carriers for your shipment. Please be aware that any address change requests sent to our customer service will be redirected to this FAQ.
We appreciate your understanding of our shipping policy and encourage you to double-check your shipping information before completing your order to ensure a smooth delivery process. Thank you for choosing Recite Store.
Returns
Can I return or exchange my order? How?
Yes, you can return your order within 14 days of receiving it. Ensure the item is unworn, unused, with tags, and in its original packaging. Contact us at contact@recitestore.com for a Return Merchandise Authorization (RMA) number and the return address.
Remember, you're responsible for return shipping charges, and using a trackable method is recommended. Exchanges are quickest by returning the item and making a separate purchase for the new one.
Damaged, Defective, or Wrong Item?
Inspect your order upon reception. If there's an issue, contact us immediately at contact@recitestore.com.
Non-Returnable Items:
Custom products, hazardous materials, flammable liquids, gases, sale items, and gift cards cannot be returned.
Refunds:
Once we receive and inspect your return, we'll notify you of the refund status. Approved refunds will be processed within 10 business days to your original payment method. If it takes more than 15 business days, contact us at contact@recitestore.com.
My product arrived damaged. What should I do?
If your product has arrived damaged, we apologize for the inconvenience. Here's what you should do:
- Inspect Upon Receipt:
Please inspect your order upon receiving it. - Contact Us Immediately:
If you find the item is damaged, defective, or incorrect, contact us right away at contact@recitestore.com. - Provide Details:
When reaching out, provide details about the damage and, if possible, include photos. This helps us evaluate the issue more effectively. - Resolution Process:
We will work promptly to assess the damage and make it right for you. This may involve a replacement or another appropriate solution.
We appreciate your understanding and cooperation. Contact us at contact@recitestore.com, and we'll assist you in resolving the issue promptly. Thank you for choosing Recite Store.
Payments
What kind of payment does Recite offer?
Recite Store offers a variety of payment options to make your shopping experience convenient. Accepted payment methods typically include:
- Credit Cards: Major credit cards such as Visa, MasterCard, American Express, and Discover.
- Debit Cards: Debit cards associated with major payment networks.
- Online Payment Services: Popular online payment platforms like PayPal.
Please check the checkout page for the most up-to-date information on accepted payment methods. Thank you for choosing Recite Store!
Why was my order cancelled?
If your order was unexpectedly canceled, several reasons could be behind it. Here are some common reasons:
- Payment Issues:
- Insufficient funds or credit limit reached on your payment method.
- Payment details provided were incorrect or outdated.
- Payment authorization was declined.
2. Out of Stock:
- The item(s) you ordered may have gone out of stock before your order was processed.
3. Security Concerns:
- Unusual or suspicious activity related to your order may trigger security measures, leading to cancellation.
4. Address Verification:
- Issues with verifying the shipping address provided during checkout.
5. Technical Glitch:
- Technical issues during the checkout process or on the website may lead to order cancellations.
If your order was canceled, you should receive an email notification explaining the reason. We apologize for any inconvenience and appreciate your understanding.